Madaket Health

Service Delivery Associate

Full-Time in Cambridge, MA

At Madaket, we work to build an inclusive environment dedicated to instilling a sense of purpose, providing opportunities to grow, while driving results for our customers.

Are you a process-oriented person looking to break into the technology startup scene? Are you interested in getting your hands dirty while you work to reduce the cost of healthcare in the US?

We're looking for an associate with a few years of work experience to help ensure our system continues operating at peak performance. You'll quickly gain product, client service, and technical experience and have opportunities to work closely with every department in the organization.

Our ideal candidates are detail and process-oriented college graduates who like working as part of a team to make our clients and partners enthusiastic about our product.

Responsibilities:

  • Process incoming data files, manual enrollment creation tasks, and/or payer approval and rejection information
  • Support and respond to providers and partners via ticketing system, email, and portal
  • Define and drive process efficiencies by coordinating with the product and engineering teams

Qualifications:

  • Google and Microsoft Suite products
  • High quality verbal and written communication skills
  • Project management experience
  • Customer service skills

Benefits:

  • Be a part of a rapidly growing startup
  • Unlimited Vacation Policy
  • Education Reimbursement Program
  • Equity
  • Health, Dental, 401K, FSA, dependent care
  • Generous Maternity and Parental Leave