Service Delivery Manager at Madaket Health

Madaket Health

Service Delivery Manager

Full-Time in Cambridge, MA - Mid Level

Are you a natural leader who would be excited about getting your hands dirty to reduce costs in the US healthcare system? The Service Delivery Manager at Madaket Health is responsible for modeling high accuracy and creativity in execution of daily work while coaching the team to solve complex problems and to rapidly scale an operation.

Primary Responsibilities:

  • Support the daily operational workflows of the Service Delivery team
  • Provide guidance, oversight, and coaching for teammates
  • Collaborate with the Engineering and Product team to fix systems bugs and improve workflow efficiencies
  • Own process documentation and project management for functional area
  • Foster a productive, collaborative team environment

Required Experience:

  • 3+ years of people management experience
  • Experience in a collaborative, team-oriented environment
  • Project management experience
  • Direct contact with customers and clients experience
  • 5+ years of work experience in software/technology

Required Skills:

  • Google and Microsoft Suite products
  • High quality verbal and written communication skills
  • Project management
  • Prior experience scaling an operational team
  • Willingness to dig in and get your hands dirty whenever needed


  • Bachelor’s degree (required)